Last updated: May, 2015
Riverland Enterprise (“we”, “us”, “our,” or “Riverland”) created this Privacy Statement to inform our website’ visitors, users of features and functionality on our website, users of our software social channel products on a mobile device (“social channel products”), event registrants/participants, newsletter/information recipients, online community participants, those who purchase, use or inquire about our products and services, and others (collectively referred to here as “customers”, “you” or “your”) about our practices regarding collection, use, and disclosure of personally identifiable information (“personal data”) that we collect from them through our website: application, services and social channel products. While Riverland’s website or other materials may include links or references to non-Riverland websites, materials, or entities, this Privacy Statement does not apply to those non-Riverland sites, materials, or entities unless otherwise indicated.
You should read this entire Privacy Statement before submitting information to Riverland or using Riverland’s website or social channel products. We collect, use and disclose your personal data with your permission, for the purposes we have identified below, or as allowed or required by law. Whenever you submit information via Riverland’s website, social channel products or otherwise to Riverland, whether online or offline, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Statement.
Personal Information Collection and Use
We collect personal information about our customers both online and offline. In most cases, such information will be collected directly from you through your communication, interactions and activities with us or our products. We may also collect information from third-party sources (including without limitation, publically available data, other companies and referrals).
Personal information collected may include but is not limited to the following:
Contact Information, including your name, company name, social accounts, title, email address and telephone number.
User Content, including information provided when you use any online mean of communications with us and all user submissions and content you provide.
Transaction Information, including products or services you inquire about.
Other data to help us categorize your questions, diagnose issues using our social channel products and product and services, and respond to your cases when you contact Riverland’s support center.
Please note that it is always your choice whether to provide any personal information. We will use information you provide us to respond to your requests, to contact you, to provide information about Riverland’s products, services and opportunities, to respond to our customers’ inquiries, and to review your social channel products if you have responded to a job opening. We may also use the information you provide us to contact you from time to time to provide you with important information, required notices and marketing promotion. You may withdraw your permission for us to collect, use and disclose your personal data at any time, subject to legal and contractual restrictions and reasonable notice. However, without your permission we may not be able to respond to your queries or process your requests.
If we plan to use your personal data in future for any purposes other than those identified above or those specifically identified in the relevant email form, we will only do so after informing you by updating this Privacy Statement.
Security & Disclosures
We use commercially reasonable efforts to store and maintain all personal data in a secure environment on our systems and except to comply with legal and regulatory requests or requirements. We will share your personal data with third parties only in the ways that are described in this Privacy Statement.
We may disclose personal data you provide to our affiliates and partners and to consultants, service providers, and contractors that we use to support our business and operations (e.g. technical support, advertising, public relations, media and marketing services, legal services, e-commerce and other web-related services such as web hosting and web monitoring services, and event-related services such as online and offline data capture services) who have agreed to keep the information confidential and use it only to provide the applicable service(s).
We may also disclose personal data to third parties (including without limitation, governmental agencies) if required to do so by law, regulation, or court order; to respond to governmental and/or law enforcement requests; to identify, contact, or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any claim, defense, or declaration in a case or before any jurisdictional and/or administrative authority, arbitration, or mediation panel; or in connection with disciplinary actions/investigations. Likewise, we may disclose personal data to third parties in connection with the sale, assignment, or other transfer of Riverland, its business or the website to which such data applies. In the event that Riverland goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, our customers’ personal data may be part of the assets transferred. Customers will be notified via prominent notice on our website prior to a change of ownership or control of their personal data. If, as a result of the business transaction, your personal data will be used in a manner materially different from that stated at the time of collection, you will be notified consistent with our Privacy Statement.
In some instances, the recipients of your personal data may be located outside of Hong Kong, and your personal information may therefore by subject to the laws of those other jurisdictions.
Automatic Collection of Information
Riverland automatically collects certain statistical and other data about visitors use or visits to the website and customers use the social channel products through cookies and other technology. This information includes but not limited to IP addresses, statistics on pages viewed, web browsers and operating systems and is reviewed and analyzed to improve our website, social channel products and services.
We reserve the right to change this Privacy Statement at any time and if we decide to do so in the future, we will post an appropriate notice on the website.
You have the right to ask whether we hold any personal information about you, to see that information, and to ask us to correct or update your information. In addition, if you feel we have not dealt with your privacy-related requests or concerns to your satisfaction, or if you have any questions or concerns regarding this Privacy Statement and/or the practices of Riverland in relation to data, please contact us at email@example.com.
RIVERLAND ENTERPRISE TERMS OF SERVICE
THESE TERMS OF SERVICE (“AGREEMENT”) GOVERN THE USE OF RIVERLAND SERVICES BY YOU THE CUSTOMER (“YOU,” “YOUR” OR “CUSTOMER”).
You may accept this Agreement by signing an Order Form or taking another action that indicates Your acceptance of this Agreement. By accepting this Agreement, You agree to the terms of this Agreement. If You are entering into this Agreement on behalf of a company or other legal entity, You represent that you have the authority to bind such entity and its affiliates to these terms and conditions, in which case the terms “You”, “Your” or “Customer” shall refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these terms and conditions, You must not accept this Agreement and may not use Riverland Services.
“Advocate” means an individual who is authorized by Customer to use Riverland Services on behalf of the Customer to complete challenges.
“Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Deliverables” means any copyrightable works, products, discoveries, developments, designs, work product, deliverables, improvements, inventions, processes, techniques and know-how made, conceived, reduced to practice or learned by Riverland (either alone or jointly with Customer or others) that result from Professional Services included in any Order Form and/or SOW, and provided to Customer hereunder.
“Riverland Services” means the products and services that are ordered by You.
“Order Form(s)” means the form evidencing the initial subscription order for Riverland Services and any subsequent Order Forms specifying, among other things, the Order Effective Date, Riverland Services pricing, the applicable Fees, the billing period, and other charges as agreed to between the parties, each such fully executed Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of the Order Form shall prevail);
“Qualifying Challenge” means a challenge other than follow/like on Twitter, Facebook, Instagram and Weibo.
“Renewal Service Term” means each subsequent renewal period beginning on the expiration of the Initial Term.
“Your Data” means all electronic data or information created by You or Your Advocate as a result of using Riverland Services.
2.1. Order Process. Customer shall order Riverland Services by completing and signing an Order Form. Each accepted, fully executed Order Form shall be deemed to become incorporated herein by reference as if attached and made an integral part of this Agreement. If professional services (such as implementation, training, consulting, etc.,) are included in any Order Form (“Professional Services”), in addition to the provisions in any mutually agreed upon Statement of Work (“SOW”) the following provisions shall apply. Riverland shall retain all ownership rights to any and all Deliverables excluding, any pre-existing technology or materials supplied by Customer for incorporation into such Deliverable. Riverland grants Customer a royalty-free, non-exclusive, non-transferable, non-assignable worldwide license to use any Deliverable, to the extent necessary to permit Customer to use the Deliverable in connection with Riverland Services during the Term. Customer acknowledges that nothing in this Agreement shall restrict or limit Riverland from performing similar services for any third party.
2.2. Riverland Responsibilities. Riverland shall provide to Customer support in accordance with its policies for Riverland Services (other than premium services which Riverland may charge additional fees for), at no additional charge, and/or upgraded support if purchased.
3.1 Fees. Customer shall pay all fees or charges as specified on each executed Order Form and SOW (“Fees”). All payment obligations are non-cancelable and all amounts paid are nonrefundable. Except for Termination for Cause set forth in section 5.2, Riverland charges and collects in advance for committed subscription fees and in arrears for usage which exceeds such committed amounts as defined on each Order Form.
3.2 Payment Terms. Unless otherwise set forth in the applicable Order Form, payment terms are net fifteen (15) days from the date of Riverland’s invoice, without offsets or deductions of any kind, and payment is due in US dollars. If payment under an applicable Order Form is to be made via credit card, such payment shall be chargeable upon invoice date. In the event that Customer’s use of Riverland Services exceeds the committed subscription usage (“Overage”), additional Overage fees shall apply as set forth in the applicable Order Form. Such Overage Fees shall be assessed quarterly in arrears.
3.3 Taxes. Riverland ‘s Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and Customer shall be responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on Riverland’s income. If Riverland has the legal obligation to pay or collect taxes for which Customer is responsible, the appropriate amount shall be invoiced to and paid by Customer unless Customer provides Riverland with a valid tax exemption certificate authorized by the appropriate taxing authority.
NON-PAYMENT AND SUSPENSION
In addition to any other rights granted to Riverland herein, Riverland reserves the right to suspend or terminate this Agreement, any related Order Forms, and Customer’s access to Riverland Services if Customer’s account becomes delinquent and is uncured for a period of ninety (90) days. If Customer believes Customer’s bill is incorrect, Customer must contact Riverland in writing within sixty (60) days of the date of the invoice containing the amount in question to be eligible to receive an adjustment or credit. Customer agrees to provide Riverland with accurate billing and contact information, including Customer’s legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and Administrator. Customer agrees to update this information within thirty (30) days of any change to it.
TERM AND TERMINATION
5.1 Term. The term of an applicable Order Form will begin on the Effective Date of the applicable Order Form and shall continue for the initial term specified in such Order Form (“Initial Service Term”). In the event that an Order Form contains Services added to an existing subscription, such added Services shall be billed on a pro-rated basis and will be coterminous with the Initial Service Term or applicable Renewal Service Term of such Order Form. Unless otherwise set forth in an applicable Order Form, or unless this Agreement is terminated as described in Section 5.2, upon expiration of the Initial Service Term of any Order Form, such Order Form/s will renew automatically for a subsequent Renewal Service Term of twelve (12) months (subject to any Fee adjustment for excess Engaged Advocate user volume), unless either party notifies the other party of its intent to terminate at least thirty (30) days prior to the end of the then current Service Term.
5.2 Termination for Cause. Either party may terminate this Agreement (and any Order Forms then in effect) if the other party breaches any material term of this Agreement and fails to cure such breach within thirty (30) days after delivery of notice of such breach. In the event when Customer terminates the Agreement for cause, Riverland shall refund Customer any paid but unused Fees. Sections 6, 7, 8.2, 9, 10, and 12 shall survive any termination or expiration of this Agreement.
6.1. Grant of License. Subject to the terms and conditions of this Agreement, Riverland hereby grants Customer a non-exclusive, non-transferable, non-assignable, worldwide limited license to use the Purchased Riverland Services provided hereunder solely for Customer’s own business purposes and only for the specific number of Engaged Advocates and time periods as set forth in each fully executed Order Form.
6.2. Reservation of Rights in Riverland Services. Subject to the limited rights expressly granted hereunder, Riverland reserves all rights, title and interest in and to Riverland Services, including all related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein. Customer agrees not to challenge the validity or Riverland’s ownership of the intellectual property rights in Riverland Services. Riverland reserves the right to make changes, modifications and enhancements to Riverland Services from time to time.
6.3. Restrictions. You shall not (i) permit any third party to access Riverland Services except as permitted herein, (ii) create derivate works based on Riverland Services, (iii) copy, frame or mirror any part or content of Riverland Services, (iv) reverse engineer Riverland Services, or (v) access Riverland Services in order to (a) build a competitive product or service, or (b) copy any features, functions or graphics of Riverland Services.
6.4. Your Data. Subject to the limited rights granted by You hereunder, Riverland shall acquire no right, title or interest from You under this Agreement in or to Your Data, including any intellectual property rights therein.
6.5. Suggestions. Riverland shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into Riverland Services any suggestions, enhancement requests, recommendations or other feedback provided by Customer, including Advocates relating to the operation of Riverland Services.
7.1. Definition of Confidential Information. As used herein, “Confidential Information” means all confidential information disclosed by a party (“Disclosing Party“) to the other party (“Receiving Party“),whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include Riverland Services; and Confidential Information of each party shall include the terms and conditions of this Agreement, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Your Data) shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
7.2. Protection of Confidential Information. Except as otherwise permitted in writing by the Disclosing Party: (i) the Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care); (ii) the Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement; and (iii) the Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement to any third party other than its Affiliates and their legal counsel and accountants without the other party’s prior written consent.
7.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.
WARRANTIES AND DISCLAIMER
8.1 Representations and Warranties. Riverland represents and warrants to Customer as follows: (a) Riverland has the right to furnish Riverland Services and all materials provided under this Agreement free of all liens, claims, encumbrances and other restrictions; (b) No Services or materials provided by Riverland nor the use thereof by Customer, will constitute an infringement, misappropriation, or unlawful use or disclosure of any intellectual property rights or other rights of a third party; (c) Riverland Services will conform in all material respects with all reference, training and marketing materials provided or distributed by Riverland and will be provided in a competent, workmanlike manner in accordance with applicable industry standards; (d) updates to Riverland Services hereunder shall not degrade, impair or otherwise adversely affect the performance or operation of Riverland Services; (e) Riverland has complied with, and will continue to comply with, all applicable domestic, foreign and local laws and regulations and, will obtain all applicable permits and licenses in connection with its obligations under this Agreement; and (f) any Services provided by Riverland do not and will not transfer to Customer’s computing environment any viruses, disabling code, or similar programs or mechanisms that disrupt, modify, delete, harm or otherwise impede the operation of Customer’s systems.
8.2 DISCLAIMER. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES SET FORTH IN SECTION 8.1 , RIVERLAND MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER. RIVERLAND EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
LIMITATION OF LIABILITY
EXCEPT FOR THE INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTION 10, IN NO EVENT SHALL RIVERLAND’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM CUSTOMER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE RIVERLAND SERVICES, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH RIVERLAND SERVICES, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Each party shall indemnify, defend and hold the other party harmless from any third party claims or damages made against the other party as a result of (a) any gross negligence, misrepresentation, or willful misconduct on the part of the indemnifying party, (b) breach of Section 6.3, 6.4 or 7, (c) failure to abide by all applicable laws, rules, regulations. The indemnified party will: (i) give the indemnifying party prompt written notice of any such claim; (ii) allow the indemnifying party to control the defense and settlement of such claim; (iii) not enter into any settlement or compromise of such claim that does not contain a full release of the indemnifying party without the indemnifying party’s prior written consent (which shall not be unreasonably withheld, delayed or denied); and (iv) provide reasonable assistance requested by the indemnifying party, at indemnifying party’s expense, in the defense or settlement of such claim.
For the purpose of this Agreement, Customer shall grant to Riverland a limited, non-exclusive, non-transferable, to use the trade-marks, logo designs and tradenames provided by Customer (collectively, the “Customer Marks”) subject to the terms of this Agreement. Use of the Customer Marks by Riverland is strictly limited to identifying Customer as a Riverland customer on its website and in Riverland promotional materials – provided any such use has been pre-approved, not be unreasonably withheld, in writing by Customer. Riverland hereby acknowledges that validity of Customer’s ownership of the entire right, title and interest in and to the Customer Marks; that their use by Riverland shall be for the benefit of Customer; and that such use shall not create Riverland any right, title or interest in or to any of the Customer Marks. Without limiting the generality of the foregoing, Customer agrees that “Powered by Riverland” or similar marks may appear in forms, web pages and other outputs of Riverland Services.
12.1 Notice. All legal notices required to be provided under this Agreement must be delivered in writing (a) in person, (b) by email, (c) by a nationally recognized overnight delivery service or, (d) by certified mail to the address as shown on the other party’s record. All notices shall be deemed to have been given upon receipt or, if earlier, two (2) business days after being deposited in the mail as required above.
12.2 No Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior express written consent of the other party. Notwithstanding the foregoing either party may assign this Agreement together with all rights and obligations hereunder, without the consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. This Agreement and each and all of the provisions hereof bind and benefit the parties and their respective heirs, executors, administrators, legal representatives, successors and assigns.
12.3 Governing Law. If Customer is a resident of HKSARis subject to the exclusive jurisdiction of HKSAR.
12.4 Relationship. The Parties are independent contractors. This Agreement does not create a joint venture, partnership, employment, franchise, or agency relationship exists between Customer and Riverland.
12.5 Waiver and Severability. The failure of either party to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.
12.6 Entire Agreement. This Agreement, together with any applicable Order Form(s) (including any other documents referenced therein),comprises the entire agreement between Customer and Riverland regarding the subject matter contained herein and supersedes all prior or contemporaneous negotiations, discussions or agreements. To the maximum extent permitted and enforceable under applicable law, Riverland reserves the right to modify the terms and conditions of this Agreement, effective upon receiving written approval from You.